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A timeless lesson on how consultants can make a difference for an organization.

A man took some friends out to a new restaurant, and noticed that the waiter who took their order carried a spoon in his shirt pocket. It seemed a little strange. When the busboy brought their water and utensils, he also had a spoon in his shirt pocket. In fact, all the staff had spoons in their pockets.

When the waiter came back to serve the soup, the man asked, "Why the spoon?"

"Well," he explained, "the restaurants' owners hired Andersen Consulting to revamp all our processes. After several months of analysis, they concluded that the spoon was the most frequently dropped utensil. It represents a drop frequency of approximately 3 spoons per table per hour. If our personnel are better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift."

As luck would have it, the man dropped his spoon and the waiter was able to replace it with his spare.

"I'll get another spoon next time I go to the kitchen instead of making an extra trip to get it right now."

The man was impressed. He also noticed that there was a string hanging out of the waiter's fly. Looking around, he noticed that all the waiters had the same string hanging from their flies. So before the waiter walked off, the man asked the waiter, "Excuse me, but can you tell me why you have that string right there?"

"Oh, certainly!" Then he lowered his voice. "Not everyone is so observant. That consulting firm I mentioned also found out that we can save time in the restroom. By tying this string to the tip of 'you know what', we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 76.39 percent."

"After you get it out, how do you put it back?"

"Well," the waiter whispered, "I don't know about the others, but I use the spoon."

Updated: August 3, 2005
By: Ryan Prechel homepage
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